(855) 841-0743

Frequently Asked Questions (FAQs)

Q:

Why Richmond?

A:

Since 1895, Richmond Dental and Medical has been manufacturing and sourcing quality disposables for the dental and medical industries.  Headquartered in Charlotte, NC, our cotton products are made from 100% purified, medical-grade cotton, which is grown and ginned in the southeastern US.

Q:

What should I consider when purchasing health care supplies?

A:

There are many factors to weigh when buying medical or dental products, other than cost:
Is the company credible?
Do they follow cGMP?
Are the products FDA-registered medical devices?
What is the Country of Origin?

Do some soul-searching:  Does the company prioritize quality and patient safety?  What are the company’s mission, values, as well as environmental and sustainability goals?  Is there a customer service or support person to contact with questions or concerns?

Is the product readily available?  Access the geographic location to minimize logistics and supply chain bottlenecks.

Q:

What is the difference between a level 1 and level 3 face mask?

A:

The right choice of protection will depend on the specific situation and procedure. The level of fluid and particle filtration of the mask material as depicted by its BFE and PFE specifications per ASTM F2101-19 Standards.

Richmond offers ASTM Level 1 and Level 3 face masks:

Test LEVEL 1 (LOW) BARRIER FACE MASK LEVEL 3 (HIGH) BARRIER FACE MASK
BFE (Bacterial Filtration Efficiency at 3.0 micron ASTM F2101 ≥ 95% ≥ 98%
PFE (Particle Filtration Efficiency) at 0.1 micron ASTM F2299 ≥ 95% ≥ 98%
Delta P (Differential Pressure), mmH2O/cm2
MIL-M-36954C
< 4.0 < 5.0
Fluid Resistance to Synthetic Blood, mm Hg
ASTM F1862
80 160
Flame Spread
16 CFR part 1610
Class 1 Class 1
USE Low risk exposure Higher risk and fluid exposure
Q:

What is the difference between the types of dental rolls?

A:

Braided Cotton Rolls – most absorbent and held together with silky yarn; will not stick to mucosa
Wrapped Cotton Rolls – very absorbent and held together with a nonwoven fabric, which will not stick to the mucosa;
Starched Cotton Rolls – economical and cotton receives a starch spray to form the roll; rewet before removing

Q:

Are Richmond Dental and Medical’s dispensers autoclavable?

A:

Yes, Richmond’s Infection Control dispensers for cotton rolls may be autoclaved. In addition, Richmond’s Tiltop and Temple Pellet Dispensers are autoclavable.

Q:

What are the benefits of using Richmond’s nonwoven sponges?

A:

Richmond’s 100% cotton, Rayon/Poly, and MultiPly® Sponges are nonwoven and lint free. Richmond’s SteriPocket® sponges are pre-sterilized packs of two sponges, which are great for patients to take home after oral surgery. Richmond sponges are made from quality raw materials for durability and superior absorbency.

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Q:

Are Richmond Dental products registered with FDA?

A:

Yes, Richmond Dental and Medical’s products are considered Class 1 medical devices, registered with the FDA. Face Masks are considered Class 2 medical devices.

Q:

Are Richmond Dental and Medical products CE Marked?

A:

Yes, Richmond’s nonsterile products are CE Marked.

Q:

Is the cotton medical grade?

A:

Yes, the cotton used in Richmond Dental and Medical’s products is grown, ginned, and purified in the USA.  Our cotton meets US, Japanese, Korean, and European Pharmacopeia. It is sustainable,  biodegradable and all natural.

Q:

Which products can be used during teeth whitening?

A:

Richmond Dental’s 4” and 6” braided cotton rolls are ideal when whitening teeth, as they will retract the gum, absorb the saliva, and do not stick to the mucosa.

Q:

How are cotton-tipped applicators used?

A:

Richmond’s cotton tipped applicators may be used to apply topical anesthetics or as a pressure paste indicator with retainers, dentures, or orthodontic appliances.  They are made in the USA and available in 3” or 6”.

Q:

Do you offer dental supplies wholesale?

A:

Richmond Dental and Medical manufacturers for dental and medical distributors, globally.  We also private label in addition to offering our trusted Richmond branded products.

Q:

Do you have pediatric dental products?

A:

Yes, Richmond manufactures pediatric braided rolls, as well as small moisture abatement pads which can be used in pediatric dentistry.  They will not stick to the mucosa, making dental visits more comfortable for children.

Q:

Which products are available after wisdom teeth removal or tooth extractions?

A:

Richmond’s SteriPockets are ideal for patients to take home after an extraction since there are two sterile sponges inside each pack.  The 8-ply rayon/poly sponges are lint-free and available in 2”x2” and 4”x4”.

Q:

What are moisture abatement pads for?

A:

Richmond’s Reflective Shields Plus can be anytime a dry field and/or retraction is needed.  They may be used during posterior restorations (fillings, crowns, air abrasion, or sealants).  Reflective Shields Plus absorb without swelling, illuminate the back quadrant, do not stick to the mucosa, and are comfortable for the patient.

Q:

What are wool or cotton pellets for?

A:

Since cotton pellets are absorbent, all-natural, and biodegradable, they may be used in root canals, temporarily as a filler, for temporary Endo access, in place of Teflon tape, in implants to cover the hex screw, to carry medicaments, or to dry gum tissue.

 

Q:

What is Soft BiteBlock used for?

A:

When patients emerge from general anesthesia, Richmond’s Soft BiteBlock is used to protect the airway device (endotracheal tube or laryngeal mask airway), teeth, and tongue.  They are available individually packaged in sizes small, medium, and large, as well as bulk size large.

 

Q:

Why is infection control so prevalent?

A:

Infection prevention and control is vital in today’s world as we see emerging pathogens and antimicrobial resistance.  It is important that clinics, hospitals, and facilities respond quickly with prepared staff and supplies.  Learn more from MacKenzie Weise here 

Q:

What is a pound roll?

A:

A pound roll is a cotton roll that is 12” wide and weighs 16 ounces.  Richmond offers a sterile and nonsterile version.  They are commonly used for the inner lining of casts or in animal health such as equine.

Q:

What type of medical balls does Richmond offer?

A:

Richmond offers nonsterile, made in the USA 100% cotton and 100% rayon medical balls in sizes medium and large.

Q:

How can I speak to a person or email a question?

A:

Phone: 1 (704) 376-0380 or 1-800-277-0377
Fax: (704)-342-1892

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